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	<title>Comments on: 7 tips for dealing with contractors</title>
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	<link>http://www.thejonjones.com/2007/04/06/a-few-tips-for-dealing-with-contractors/</link>
	<description>Jon Jones is an Art Production Manager at NCsoft Austin, one of the most respected and successful video game studios in the world. He's hellbent on learning to be a better artist, manager and human being, and has a penchant for writing about it. Here he shares his thoughts and advice on personal development with the world at large!</description>
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		<title>By: Jon Jones</title>
		<link>http://www.thejonjones.com/2007/04/06/a-few-tips-for-dealing-with-contractors/comment-page-1/#comment-31173</link>
		<dc:creator>Jon Jones</dc:creator>
		<pubDate>Wed, 23 Jan 2008 22:40:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.thejonjones.com/2007/04/06/a-few-tips-for-dealing-with-contractors/#comment-31173</guid>
		<description>Thanks Valerie! :)  Happy to help. Feel free to ping me via email if you have any other questions.</description>
		<content:encoded><![CDATA[<p>Thanks Valerie! :)  Happy to help. Feel free to ping me via email if you have any other questions.</p>
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		<title>By: Valerie Brannas</title>
		<link>http://www.thejonjones.com/2007/04/06/a-few-tips-for-dealing-with-contractors/comment-page-1/#comment-31171</link>
		<dc:creator>Valerie Brannas</dc:creator>
		<pubDate>Wed, 23 Jan 2008 22:22:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.thejonjones.com/2007/04/06/a-few-tips-for-dealing-with-contractors/#comment-31171</guid>
		<description>Thanks for the reply.  That was really helpful.  I really like that way you have figured out how to communicate clearly, (how much info to provide and how it should be displayed) since mutual understanding is so key to having a satisfactory outcome.  Also the respectful tone you have at the same time as making it clear that you are ultimately in charge.  Excellent. Thanks.</description>
		<content:encoded><![CDATA[<p>Thanks for the reply.  That was really helpful.  I really like that way you have figured out how to communicate clearly, (how much info to provide and how it should be displayed) since mutual understanding is so key to having a satisfactory outcome.  Also the respectful tone you have at the same time as making it clear that you are ultimately in charge.  Excellent. Thanks.</p>
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		<title>By: Jon Jones</title>
		<link>http://www.thejonjones.com/2007/04/06/a-few-tips-for-dealing-with-contractors/comment-page-1/#comment-30749</link>
		<dc:creator>Jon Jones</dc:creator>
		<pubDate>Thu, 17 Jan 2008 22:52:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.thejonjones.com/2007/04/06/a-few-tips-for-dealing-with-contractors/#comment-30749</guid>
		<description>Hi Valerie!

Anytime I notice any problem, I immediately bring it up in a clear, concise way. I always create indented bullet lists with specific callouts of the issue, like:

Orok Warrior:
  - HEAD: The head is too big.
  - RIGHT SHOULDER: The shoulder pad pokes through here.
  - LEFT FOOT: He&#039;s missing his toes.

The reason I do that is so each line will stand out on its own with its own unique identifier (HEAD, RIGHT SHOULDER, LEFT FOOT) instead of getting lost in a sea of bullet points, like this bad example:

Orok Warrior:
  - The head is too big.
  - The shoulder pad pokes through here.
  - He&#039;s missing his toes.

In a long list, it&#039;s REALLY easy to skip over a line. The more unique each line is, the better. 

The point I&#039;m getting at there is, if he doesn&#039;t get at it in the first feedback pass, you can immediately point to a named bullet point *that he missed*. If everything was made obvious in the beginning and he borked up by missing it, he&#039;ll try harder. If he doesn&#039;t get it on the third time, I&#039;d tell him plainly: &quot;I&#039;ve pointed out this issue twice and it&#039;s still not fixed. Will you make the change this time?&quot;

It&#039;s not rude or impolite... you&#039;ve given him two chances already to get it right and he hasn&#039;t. There aren&#039;t any hard feelings because you did all you could to make it obvious and hard to miss, and the burden is on HIM to make it up to YOU. Also don&#039;t forget... HE is working for YOU. :)

It feels like a more delicate balance than it really is.</description>
		<content:encoded><![CDATA[<p>Hi Valerie!</p>
<p>Anytime I notice any problem, I immediately bring it up in a clear, concise way. I always create indented bullet lists with specific callouts of the issue, like:</p>
<p>Orok Warrior:<br />
  &#8211; HEAD: The head is too big.<br />
  &#8211; RIGHT SHOULDER: The shoulder pad pokes through here.<br />
  &#8211; LEFT FOOT: He&#8217;s missing his toes.</p>
<p>The reason I do that is so each line will stand out on its own with its own unique identifier (HEAD, RIGHT SHOULDER, LEFT FOOT) instead of getting lost in a sea of bullet points, like this bad example:</p>
<p>Orok Warrior:<br />
  &#8211; The head is too big.<br />
  &#8211; The shoulder pad pokes through here.<br />
  &#8211; He&#8217;s missing his toes.</p>
<p>In a long list, it&#8217;s REALLY easy to skip over a line. The more unique each line is, the better. </p>
<p>The point I&#8217;m getting at there is, if he doesn&#8217;t get at it in the first feedback pass, you can immediately point to a named bullet point *that he missed*. If everything was made obvious in the beginning and he borked up by missing it, he&#8217;ll try harder. If he doesn&#8217;t get it on the third time, I&#8217;d tell him plainly: &#8220;I&#8217;ve pointed out this issue twice and it&#8217;s still not fixed. Will you make the change this time?&#8221;</p>
<p>It&#8217;s not rude or impolite&#8230; you&#8217;ve given him two chances already to get it right and he hasn&#8217;t. There aren&#8217;t any hard feelings because you did all you could to make it obvious and hard to miss, and the burden is on HIM to make it up to YOU. Also don&#8217;t forget&#8230; HE is working for YOU. :)</p>
<p>It feels like a more delicate balance than it really is.</p>
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		<title>By: Valerie Brannas</title>
		<link>http://www.thejonjones.com/2007/04/06/a-few-tips-for-dealing-with-contractors/comment-page-1/#comment-30319</link>
		<dc:creator>Valerie Brannas</dc:creator>
		<pubDate>Sat, 12 Jan 2008 19:16:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.thejonjones.com/2007/04/06/a-few-tips-for-dealing-with-contractors/#comment-30319</guid>
		<description>Two things: I sometimes get the impression that if you are too nice, you are taken advantage of.  Also, I have a tendency to wait too long to address a problem assuming that it will resolve itself!?!  Example, I noticed that the installer wasn&#039;t centering replacement windows in the opening and didn&#039;t say anything to him because..he must know more about it than me, then was unsatisified with the final outcome when the outside trim was heavier on one side of the window.  When and how hard do you come down when you see a problem?</description>
		<content:encoded><![CDATA[<p>Two things: I sometimes get the impression that if you are too nice, you are taken advantage of.  Also, I have a tendency to wait too long to address a problem assuming that it will resolve itself!?!  Example, I noticed that the installer wasn&#8217;t centering replacement windows in the opening and didn&#8217;t say anything to him because..he must know more about it than me, then was unsatisified with the final outcome when the outside trim was heavier on one side of the window.  When and how hard do you come down when you see a problem?</p>
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